Terms and Conditions

These terms and conditions ("Terms") apply to all purchases, registrations, and the use of the digital service Veault ("Service"), offered via www.veault.com. By creating an account or using the Service, you agree to these Terms.

1 About us

Veault is a secure digital vault portal for managing personal information and documents.

The service is offered by:
Leval AS
Asperholen 58A
4329 Sandnes
Norway
Org. number: 935 999 170

Email: contact@veault.com

2 Service Description

Veault offers a secure digital vault where you can manage and store confidential information and documents. At the core of our Service is a zero-knowledge architecture.

This includes:

• Zero-Knowledge Encryption: All content you store in your vault is encrypted on your device (client-side) with AES-256 encryption before it is sent to our servers. Veault does not hold the encryption keys and cannot view or decrypt the contents of your vault in any way.
• File Uploads: The ability to securely upload and store documents and other files in your encrypted vault.
• Encrypted Drafts: Functionality for saving draft versions, which are also encrypted directly client-side.

3) Account & Access

To use the Service, you must create an account with a valid email address. You are responsible for keeping your login credentials and vault password secure.

Due to our zero-knowledge architecture, we do not have access to your vault password. If you lose your password, we cannot recover it, and you may permanently lose access to your vault data.

4 Veault Access (trusted contact access)

4.1 How it works

Veault Access is the functionality that allows you to designate one or more trusted contacts who, under the conditions you set yourself, can eventually gain access to your vault — without you sharing your password with them. Instead, each trusted contact receives a unique access document containing a secret key. To submit an unlock request, the trusted contact needs both this access document and a verification code emailed to them. You will be notified immediately of any request.

For each trusted contact, you choose a release policy:

• Automatic release after a waiting period set by you, which you can cancel at any time during that period; or
• Release exclusively after the upload of a death certificate and proof of identity by the trusted contact, manually reviewed by our support team.

You can revoke a trusted contact's access at any time or issue a new access document. Our zero-knowledge architecture also applies here: we do not store a trusted contact's secret key anywhere.

4.2 Your responsibility

You are responsible for:

• The choice and reliability of the trusted contacts you designate;
• Selecting a release policy suitable for your situation, and keeping your contact information up to date so you receive notifications regarding requests and, in the case of a waiting period, can respond in time;
• Informing your trusted contacts about the existence and safe keeping of their access document, over which we have no control once it has been issued.

If a trusted contact requests access via death certificate verification, we recommend redacting sensitive personal identification numbers (such as national identification numbers) on the uploaded ID before it is submitted. We use the death certificate and ID solely to assess the request; both are deleted immediately after review and are not retained by us (see our Privacy Policy).

4.3 Nature of our verification and liability

Veault is not a notary, government agency, or forensic document expert. When reviewing a death certificate and ID, our support team evaluates these documents reasonably and in good faith based on their face value. We do not perform forensic or legal investigations into the authenticity of these documents, nor do we assess whether the applicant is legally entitled to the vault's contents under inheritance law.

Without prejudice to the general exceptions in Section 14, we are not liable for damages arising from:

• granting access in good faith based on a death certificate and/or ID that subsequently turns out to be forged, invalid, or otherwise fraudulent, provided we reviewed these documents with reasonable care;
• the expiration of a waiting period set by you after which access is automatically released, even if you were still alive at that time but unreachable;
• the acts or omissions of a trusted contact designated by you, including the sharing, loss, or misuse of their access document or secret key;
• your own choice of a trusted contact or release policy.

These exclusions leave the exceptions in Section 14 unaffected: they do not apply in cases of intent or gross negligence on our part in executing our verification procedure, or in cases of injury to life, body, or health.

5 No Legal Advice

Veault helps you organize your personal information and (potential) Digital Legacy, but is not a legal or notarial product. The Service does not substitute for legal advice. Always consult a qualified professional for wills, advance directives, or other legal matters.

6 Subscription Models and Payment

6.1 Free Trial

We offer a 30-day free trial. During this period, certain features, such as downloading data, may be limited.

6.2 Paid Subscriptions

For full access to the Service, we offer various paid subscription options (such as Monthly, Annual, and Lifetime). Current and applicable prices for these subscriptions are clearly displayed on our website and at the time of purchase. Prices include VAT unless stated otherwise.

6.3 Payment

Payments are processed through our third-party provider Stripe. Veault itself does not store credit card or full payment details.

6.4 Management and Cancellation

You can manage your subscription yourself (upgrade, downgrade, or cancel) through your account portal.

7. Statutory Right of Withdrawal and Commercial Guarantee

7.1 Statutory Right of Withdrawal (Cooling-Off Period)

As a consumer within the EU/EEA, you have the legal right to withdraw from an online purchase within 14 days without giving any reason.

7.2 Immediate Performance and Proportionate Fee upon Withdrawal

The Service is an ongoing digital service: at your explicit request, we grant you access immediately after purchase, including during the statutory 14-day cooling-off period. This immediate access does not affect your right of withdrawal: you can still withdraw from the agreement within 14 days of purchase, without giving any reason.

If you withdraw from the agreement after performance of the Service has begun, you owe us an amount proportionate to the part of the Service you have already received up to the moment of withdrawal, calculated relative to the total agreed price for the relevant subscription period (for a Lifetime subscription: relative to the duration and scope of use compared to the purchase price). The remaining portion of your payment will be refunded to you.

7.3 Commercial Money-Back Guarantee

Apart from the above, we offer a commercial 30-day money-back guarantee that applies exclusively to the Lifetime subscription. If you are not satisfied within 30 days of purchasing a Lifetime subscription, you can via contact@veault.com request a full refund.

8 Data Collection and Privacy

Your privacy is paramount. For a full and detailed explanation of how we collect, use, and protect data, and what rights you have, please refer to our separate Privacy Policy, which forms an integral part of these Terms. Below is a summary:

8.1 Account Data

To manage your account, we collect: Email address, first and last name, language preference, market information, and subscription status. If you request our free guide, we collect your email address and first name for that purpose.

8.2 Vault Data (Zero-Knowledge)

All content you enter or upload into your vault is encrypted client-side. We cannot decrypt or view this data.

8.3 Payment Data

Billing information and payments are handled by Stripe.

9 Third-Party Services

We use the following third-party services:

• Stripe: For processing payments and managing subscriptions.
• Amazon Web Services (AWS): For hosting our servers and sending transactional, support, and marketing emails.
• Vercel: For hosting our marketing website.
• Neon: For the database storing contact information of visitors requesting the free guide.
• Vemetric: For privacy-friendly website traffic analytics (no cookies, no PII, GDPR-compliant).
• Google: Only with your consent via our cookie banner, for measuring ad effectiveness.

10 Data Storage and Security

All data is stored within the EU region. We maintain a strict zero-knowledge architecture and apply enterprise-grade security measures.

11 Email Communication

We use your email address for essential emails (login codes, subscription updates), support, and (if you grant permission) optional marketing.

12 User Rights

You have the right to download your vault data, update your profile, and permanently delete your account, among other rights. A complete overview of your rights can be found in our Privacy Policy.

13 Key Privacy Features

• No tracking cookies or browser storage without consent: We do not set cookies or similar browser storage (such as local storage) for tracking or advertising purposes without your prior consent via our cookie banner. For more information, please see our cookie policy.
• Privacy-Friendly Analytics: Our analytics via Vemetric do not require explicit consent.
• Client-Side Encryption: We cannot read your content.

14 Liability

Veault is designed with maximum care and security. Our liability is excluded for the following, unless otherwise provided by mandatory law:

• Loss of access to the vault due to forgetting or losing the password.
• Errors or omissions in the data you enter yourself.
• Disruptions or interruptions of the Service beyond our reasonable control (force majeure).
• The circumstances regarding Veault Access mentioned in Section 4.3

To the maximum extent permitted under applicable law, our total liability is limited to the amount you paid for the Service in the twelve (12) months preceding the event giving rise to liability, or, in the case of a Lifetime subscription, the total purchase price.

This limitation of liability does not apply in cases of intent, gross negligence on our part, or in cases of injury to life, body, or health.

15 Sustainability, Modification, and Termination of the Service

15.1 Sustainability of 'Lifetime'

For "Lifetime" subscriptions, we strive for sustainable, long-term storage of your data. A portion of the one-time payment is set aside in a fund intended to cover the ongoing operational hosting costs of the Service in the future.

15.2 Modification and Termination

We reserve the right to improve, adapt, or, in extreme cases (such as insolvency or a fundamental change in market conditions), discontinue the Service.

Should the Service ever be permanently discontinued, we will notify you in advance (at least 3 months prior, where reasonably possible) and provide you with the opportunity to export all your vault data in a downloadable format.

16 Intellectual Property

All technology, designs, and content of Veault remain the intellectual property of Leval AS. As a customer, you receive a personal, non-transferable right of use for the duration of your subscription.

17 Applicable Law and Dispute Resolution

This agreement is governed by Norwegian law.

However, if you are a consumer residing in another country within the European Union (EU) or European Economic Area (EEA), this choice of law does not affect the protection granted to you under mandatory provisions of the consumer protection laws of your country of residence.

Disputes will preferably be resolved through mutual agreement. If this is not possible, disputes shall be submitted to the competent court in Norway, without prejudice to your right as a consumer to submit a dispute to the competent court of your own place of residence (within the EU/EEA).

18 Questions

Do you have questions about these terms? Feel free to send a message to contact@veault.com. We are happy to help.